Terms & Conditions

1. Delivery is by Royal Mail.
2. Your details will be stored on a computer according to the terms of the Data Protection Act 1998.
3. We request your name, address and email to enable us to provide you with an efficient after-sales service but we WILL NOT pass your details to ANY third parties.
4. No credit card details are stored anywhere in our system so once your transaction has gone ahead there is no record of your card details.
5. All goods remain the property of this company until payment is made in full.
6. We reserve the right to refuse to supply goods.
7. We will despatch most items within 3 working days of receipt of payment.  Out of stock items will be apparent on the website and pre-orders can be taken for these items by contacting us. We keep comfortable stock levels of all items and try to restock as soon as possible, usually within 2 weeks.  Customers will be kept fully informed of the status of their order should it take longer than 3 working days to despatch.  If you are not happy with a delay we will be happy to offer you a full refund.
   If you are paying by cheque you will need to allow time for the cheque to get to us and a further 5 working days for it to clear, as we will not normally despatch goods until we have received the funds.
8. Delivery charges will depend on value of goods ordered (see postage and packing charges).  If you wish to order from outside UK please contact us to discuss delivery costs and options.
9. If an order has to be split then the second despatch will be free of any further postage charges.  
10. In the occasional event of a product being faulty or damaged when you receive it you can return it to us for a full refund or a replacement item and we will refund your return postage costs.
11. We always obtain a proof of posting certificate for packages we despatch.  On occasion packages may be delayed or lost completely in the post.  In these circumstances Royal Mail does not officially recognise items as lost until 15 days after posting.  If your package does not arrive please let us know and we will help you to try to trace it.
12. We wish to inform you that, in accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have a 'cooling off period' of seven days, starting from when you receive your goods.  You may return goods during this period in an unused saleable condition for any reason whatsoever for a full refund of their value.  We require that you pay return postage to us and we will not refund the initial P&P costs to you (even if no charge was made initially due to the value of your order.  We will also usually (at our discretion) accept items back within 14 days of purchase in an unused saleable condition for a full refund or exchange (excluding postage).  If you wish to return something beyond time this please contact us to discuss this.   We would ask that due the nature of skincare products you observe the ingredients list when ordering and refrain from returning such products unless of course the item is faulty.
13. If returning goods to us we suggest you get a 'certificate of posting' (free of charge) from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.  We cannot be held responsible for any items lost in the post.
14. We reserve the right to change any advertised price before you place an order.
15. All products and services are subject to availability and may be withdrawn at any time.  If your order cannot be fulfilled you will be offered a choice of an alternative or given a full refund.
16. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
17. All liability rests with the respective manufacturers and not with Natural Little People.
18. We reserve the right to amend these Terms and Conditions at any time.
19. These Terms and Conditions do not affect consumer statutory rights